TERMS & CONDITIONS OF YOUR TICKET OR ANNUAL PASS PURCHASE TO OCCOMBE FARM PARK & PLAY

DAY TICKETS TERMS

• All tickets to Occombe Farm Park & Play are non-refundable. We reserve the right to use our discretion to award refunds in circumstances we deem to be exceptional. We don’t consider bad weather as an exceptional circumstance.
• Should you have any pricing or ticketing queries or issues, you must inform our team upon arrival at the ticket desk.
• We reserve the right to alter or withdraw any promotion or offer at any time and without prior notice.
• To qualify for a Student Concession, you will be required to provide a current, valid Student, UNi-DAYS or NUS Card.
• For visitors with a disability, your carer (one) is permitted to accompany you free of charge. Only valid with a full-paying ticket. A carer must be aged 12 years and over and capable of assisting you for the duration of your visit. Purchasing a ticket with a disabled concession requires submission of one of the following documents, at the time of purchase, in order to qualify: Disability living allowance letter, Blue badge or P.I.P payment award documentation. Regrettably, we are unable to process your concession without this. This concession cannot be used in conjunction with other offers and discounts and is not valid with a 2yrs and under concession.
• We reserve the right to refuse entry.

ONLINE TICKETS TERMS

IMPORTANT: Please read all the following information in full before purchasing advance tickets to visit Occombe Farm Park & Play. Continuing with your transaction constitutes acceptance of our terms and conditions.

• Online bookings for day tickets are valid for one visit within 3 months from the date of purchase.
• The booking is valid for the named person(s) only. If you wish to transfer the booking into someone else’s name, please email us via occome@countryside-trust.org.uk.
• You must present a copy of your booking confirmation (e-ticket) upon arrival, either printed or on your smartphone, at the ticket desks. Our team need to scan the barcode to redeem your purchase.
• All tickets to Occombe Farm Park & Play are non-refundable. We reserve the right to use our discretion to award refunds in circumstances we deem to be exceptional. We don’t consider bad weather as an exceptional circumstance.
• Extensions to tickets beyond the 3-month period will only be granted in exceptional circumstances. If you are unable to attend within the 3 month period, please email us at occombe@countryside-trust.org.uk  
• Should we be forced to close due to circumstances beyond our control, regrettably bookings cannot be carried forward or refunded. If we are obliged to close due to COVID restrictions we will be following government guidelines applicable to our local area.
• All ticket prices and descriptions displayed on our website include VAT and are correct at the time of purchase. Prices can be subject to change on the website without prior notice.
• Occombe Farm Park & Play is committed to replacing and improving equipment, attractions and facilities. In line with this, we reserve the right to withdraw any attraction or to close part of/the entire farm at any time, without prior notice or compensation.
• We reserve the right to alter or withdraw any promotion or offer at any time, without prior notice.
• All visitors must follow and comply with all Farm Park Health & Safety regulations and guidelines. Failure to do so, result in a request to leave the farm without a refund.

OCCOMBE FARM PARK & PLAY ANNUAL PASS TERMS

• Photo identification is required to validate your Annual Pass. A picture will be taken of you and each member of your nominated group, on your first visit following purchase or at the time of purchase. Under 2 years will not be required to submit a photograph.
• As an Annual Pass holder you must produce your pass card on entry, on every visit. The Card should be with you at all times whilst on the farm. Only the person named on the card and pictured on the system will be permitted entry. Further ID may be asked for if the picture is not instantly identifiable.
• Annual Passes are non-transferable and are for the named individual on the card only. If any card is found to be used falsely, and knowingly by the cardholder. We reserve the right to refuse entry and cancel an Annual Pass, including the benefits.
• Annual Passes are valid for 12 months from the date of purchase.
• Purchasing or renewing an Annual Pass with a disabled concession requires submission of one of the following documents, at time of purchase, to qualify for the concession; Disability living allowance letter, Blue badge or P.I.P payment award documentation. Regrettably, we are unable to process your concession without this.
• To take advantage of your Annual Pass discounts in the Farm Shop and Cafes you just need to show your valid Annual Pass card prior to payment. Unfortunately, discounts cannot be given without the production of your valid card.
• Annual Pass benefits are subject to change and could be withdrawn at any time without prior notice.
• Replacement of a lost, stolen or damaged pass will incur an admin fee of £2.50. Any previous cards will be cancelled.
• We will not tolerate physical or verbal threats towards our staff. Any pass holder behaving inappropriately will be denied access and asked to leave immediately. In these circumstances cancellation of your pass, without refund, may result.

Torbay Coast & Countryside Trust is a registered charity (Registered Charity Number 1077561). Company number 03757410. Registered office address Occombe Farm Preston Down Road, Preston, Paignton, Devon, TQ3 1RN